Privacy Policy

This Privacy Policy describes how Troynova (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit or make a purchase from our website (the “Site”). By using this Site, you agree to the terms described below.

1. Information We Collect

1.1 Personal Information Provided by You

When you make a purchase, register an account, or contact us, we may collect:

  • Name
  • Email address
  • Phone number
  • Shipping & billing address
  • Payment information (processed securely through third-party providers)
  • Order history and preferences

We do not store full credit card details.

1.2 Automatically Collected Information

When you browse the Site, we automatically collect certain data, such as:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages viewed and time spent on the Site
  • Referral links (how you arrived at our website)
  • General location (city/country level)

1.3 Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve website performance
  • Remember your preferences
  • Enable cart and checkout functionality
  • Analyze website traffic
    You can disable cookies in your browser settings, but some features may not function properly.

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Provide order confirmation and shipping updates
  • Communicate with you regarding customer service inquiries
  • Improve our products and website experience
  • Detect and prevent fraud
  • Send marketing emails (with your consent)
  • Personalize your shopping experience

We only use your information for purposes described in this policy.

3. How We Share Your Information

We may share your personal information with trusted third parties, including:

  • Payment processors (e.g., PayPal, Stripe)
  • Shipping carriers (e.g., USPS, FedEx, DHL)
  • Warehouse and fulfillment partners
  • Analytics and marketing platforms (e.g., Google Analytics, Facebook Ads)

These partners only receive the information necessary to provide their services.

We do not sell, rent, or trade your personal information.

4. Data Protection & Security

We implement reasonable technical and organizational security measures to protect your personal information, including:

  • Encrypted payment processing

  • Secure server technology

  • Restricted access to personal data

However, no method of transmission over the internet is 100% secure. You use the Site at your own risk.

5. Retention of Personal Information

We retain your information only as long as necessary to:

  • Fulfill orders,
  • Comply with legal obligations,
  • Resolve disputes,
  • Enforce agreements.

You may request deletion of your data at any time (see Section 7).

6. Children’s Privacy

This Site is not intended for individuals under 16 years of age.
We do not knowingly collect personal information from children.

7. Your Rights

Depending on your location, you may have the right to:

  • Access a copy of your personal information
  • Request correction of inaccurate data
  • Request deletion of your information
  • Opt out of marketing emails
  • Restrict certain types of data processing
  • Withdraw consent at any time

To exercise your rights, contact us at: cs@troynova.com

Marketing emails include an unsubscribe link at the bottom.

8. Third-Party Links

Our Site may contain links to third-party websites.
We are not responsible for their content, privacy practices, or policies.
We encourage you to review their Privacy Policies before providing any personal information.

9. International Data Transfers

If you are accessing our Site from outside the United States, please be aware that your information may be transferred to and processed in the United States or other countries where our partners operate.
By using the Site, you consent to this transfer.

10. Updates to This Privacy Policy

We may update this Privacy Policy at any time to reflect changes in our practices or legal requirements.
The revised version will be posted on this page with an updated “Last updated” date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Email: cs@troynova.com